#1
★2
Kelly
CSR
86.7
($170)Score
76%+30Booking Rate
23%+5Close-Through
1,226+20Outbound Calls
6+20Memberships
160+10Jobs Booked
2+2Reviews
CSR Leader
October Revenue Goal
$546,177
Month to Date
$356,523
Pace
$461,383
Left to Goal
$189,654
Data as of 3:11 PM · updates every 15 min, 8am-8pm
#2
Albert Aragon
CSR
57.9($10)Score
75%Booking Rate+30
100%Close-Through+20
91Outbound Calls+1
1Memberships+3
54Jobs Booked+3
0Reviews+0
#3
Nichelle
CSR
55.1Score
73%Booking Rate+29
36%Close-Through+7
665Outbound Calls+11
0Memberships+0
129Jobs Booked+8
0Reviews+0
#4
Broccoli AI
CSR
25.8Score
60%Booking Rate+24
N/AClose-Through+0
0Outbound Calls+0
0Memberships+0
29Jobs Booked+2
0Reviews+0
#5
HellenMJ
CSR
9.6Score
N/ABooking Rate+0
9%Close-Through+2
425Outbound Calls+7
0Memberships+0
14Jobs Booked+1
0Reviews+0
#6
Cheri Fortner
CSR
0.7Score
0%Booking Rate+0
N/AClose-Through+0
38Outbound Calls+1
0Memberships+0
1Jobs Booked+0
0Reviews+0
How Scoring Works
Each metric's top performer earns the full points; everyone else earns a proportional share of them. A customer review adds a flat 2-pt bonus. Your Score is the sum of all six.
How Rank Is Scored
Booking Rate30 pts
Close-Through20 pts
Outbound Calls20 pts
Memberships20 pts
Total Jobs10 pts
Reviews2 pts
Avg Booking Rate
57%
Close-Through
41%
Memberships Sold
7
Outbound Calls
2,445
Inside Sales
$0
Company Revenue
$356,523
GOAL $546,177 · PACE $461,383